The Increasing Speed of Obsolescence
Stop and look around at the technology that surrounds us today. Think about where we were less than ten years ago. Remember the Y2K scare when everyone feared the chaotic meltdown of computers everywhere? Why sending an email was cutting edge at that time. Now we do it from the palms of our hands.
Every year sees some quantum jump in technology and its ability to facilitate our every day lives... and to streamline business. It's a safe bet that "White Out" and "Liquid Paper" have been relegated to a museum shelf, but it wasn't that long ago when we bought them by the caseload. However, there is a downside to this speed of changing technology: obsolescence.
It's so frustrating to buy a software package that solves your problems and speeds your ability to meet your clients' needs, only to have the developer improve it and charge you for the upgrade. In effect, you're buying it all over again! And you do so grudgingly because your staff knows how to use it, and it costs far more to start from scratch with another product. It feels like being robbed, doesn't it?
Maximum CRM (customer relationship management) understands your pain. We're in the business of helping you maintain positive relationships with your clients, so we wouldn't think of jeopardizing our relationship with you. Admittedly, we can't foresee every new twist to the digital age; however, when new technologies pop up and offer advantages, we want to grab them and use them to improve our product. Ultimately, it helps you improve your own business.
For that reason, we offer all of our upgrades at no charge to you. That's right: future upgrades are always free.
But our support goes far beyond future upgrades. Technology brings with it loads of questions. We know that and know that few people understand the programming behind the product. They shouldn't need to. Our clients come to Maximum CRM to enhance their ability to serve their own customers. And that's exactly what our program does. So no matter which package you choose at Maximum CRM, you get five hours of ongoing administrative support and training monthly.
That's right: every month. We'll answer all your questions and do what it takes so that you can make the most of the potential of Maximum CRM. It's a powerful concept and generally takes a few months to understand and fully implement. But we don't want to stop there. Once you've become familiar with it, we know you'll start dreaming up new ways to use it, so we'll be there to help you and support your efforts.
As your business grows, your staffing needs will likely grow too. If your current staff doesn't have the time or inclination (hey, not everyone's a good teacher) to train your newcomers on Maximum CRM, we can do that for you. Remember, no matter which package you choose, you'll get five hours every month of training and support.
Regardless of the constant changes technology creates, one thing remains the same: customers like solid service. We believe in offering it to you so that you can offer it to your customers.
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