Acquisition vs. Maintenance
As a business person, you know that getting new clients is far more expensive than keeping old ones. Maybe you never tested the premise, but you sense it's true. And you're absolutely right. At Maximum CRM, we know it for a fact.
Think about what goes into client acquisition. Maybe you use direct mail marketing, maybe you've got a fleet of sales representatives pounding the pavement and knocking on doors, or maybe you rely on telemarketing. Maybe you do all three. The cost of those efforts keeps rising. Postal rates increase annually, and employee wages and benefits are skyrocketing. Add your close ratio to the cost of the effort and the price really goes up. You certainly need some form of marketing to continue acquiring clients, but the trick is keeping them, and that's where we can help.
Now, think of all your clients as water in a bucket... but the bucket's got some leaks. Those leaks represent the reasons you lose clients. You might lose some through no fault of your own - possibly due to closures and relocations, or maybe you simply lose to your competitor's price. But what about the ones you lose that you can control: the ones who move on because of inattention or, even worse, errors on your part. Like it or not, customers cite this as the most common reason for seeking new vendors. It's the single biggest leak in your bucket.
What if you could plug that leak? Before long with that leak plugged, while your marketing efforts keep adding new clients, your bucket overflows. That's a good flood to have. How difficult is it to plug that leak? It's easy with Maximum CRM.
Customer Relationship Management (CRM) is the best, single way to maintain existing clients. Imagine being able to have continual contact with all your clients on a regular basis... without a lot of expense and effort on your part. Why, that would be worth its weight in gold, and it is!
Your customers know you and have done business with you, so you don't have to "sell" them on why your product or service is right for them over and over again. They already know that. They were sold the first time, and it's that first time sale that bears the weight of your marketing dollars. Every time they come back to you and buy again, they add to your profitability. And they add value to you as a lifetime client.
Maximum CRM facilitates those repeat sales in all sorts of ways including automated customer service, sales force automation, targeted marketing, and streamlined backend processes like order tracking, invoicing and fulfillment. It's an easy way to pay personal attention to your customers while minimizing errors and streamlining efficiency. Not only will they stick with you as a vendor, their loyalty increases with every contact you make. Moreover, it's likely that they'll talk about you with others. Positive word-of-mouth advertising is as good as it gets. It's high impact and it costs you nothing.
The best part of Maximum CRM is that it makes it easy for your customers to do business with you. That ease translates to increased sales from clients you don't need to "sell." You've already got them, and you know them. Simply put, remember them and they'll remember you! Please visit us today at http://www.maximumcrm.com to find out more.
Print This Post
Email This Post


(4 votes, average: 4.00 out of 5)








Création site internet bretagne...
Merci pour cet article intéressant. Bien à vous…....
Trackback by Création site internet bretagne — April 23, 2010 @ 8:39 pm