Recently I had some work done on my car. I asked some friends to recommend a mechanic and several people came up with one name, Danny, so I called Danny and made an appointment. The garage is a former gas station that is used only for fixing cars now, with three bays -- all full with two men working on them.

The reviews I had read of Danny online were amazing. But as I stood in his office explaining the problem I was having with my car, I was overwhelmed by the chaos around me. There were old auto manuals everywhere in stacks that looked precarious, there were car parts, some still in boxes, others clearly used, there were containers of oil, coolant, and most unsettling for me, there were piles and piles of receipts and customer invoices all over the place.

Danny had a computer which he used to order parts and print out these invoices, but I couldn’t help thinking -- if this business used Maximum CRM, Danny would make a fortune.

Danny had succeeded at being fair, doing a good job, keeping his customers happy and making a very significant living, however, Danny's disorganization cost him time and money, no doubt making tax time a struggle (finding all those receipts), making marketing a challenge (managing his clients information) and generally creating chaos around the office for everyone who works there. If Danny, on the other hand, were interested in bringing his business to the next level, organizing his customers into a common sense order, securing his customers’ records, keeping track of his employee’s hours, invoicing accurately, sending out incentive coupons to customers or even rewarding his existing customers who refer their friends (in addition to variety of other things), then Danny’s tiny business would reach incredible heights with Maximum CRM.

A friend of mine came to pick me up when I left my car to be worked on. As I was standing at the counter of Danny’s with my friend (who has not stopped playing with his iPhone since he got it), the contrast became so much more apparent. All of Danny’s business (outside of the actual repairing of cars) could be performed on something as small as an iPhone or laptop with the assistance of Maximum CRM. (Of course, Maximum CRM can’t prevent oil smudges on the keyboard, but that’s something we’ll look into if our customers are interested.)

The more successful you are, the more customers you will have. Keeping your customers and their details organized becomes increasingly more difficult. You suddenly have hundreds, thousands, tens of thousands of customers, all of whom are buying, re-ordering, asking questions and demanding immediate feedback, it is chaos.

By now, you’ve most likely noticed that Maximum CRM is the antidote for chaos.

Stay tuned for more articles on the many uses and benefits Maximum CRM can bring to businesses of all sizes and feel free to e-mail or call with any questions you might have.